Frequently Asked Questions Contact Who we are Other Training Programs Sales Training Human Resources Training Management and Supervision Training Customer Service Training
Click here for employee training seminars employee training
4 hour training about us
Contact us for customer service training or employee training
Questions for Customer Service Training
Human Resources Training
Customer Service Training
Management Training Other Types of Training
Sales Training
click here for home page click here for home page
Customer Service Training
.
Basic Customer Service Training

Excellence in Customer Service

On the Telephone

Excellence Customer Service with the Phone

CSR Skills

Dealing with Customers

Dealing with The Angry Customer

Providing Great Service!: Excellence in Customer Service

This powerful 4-6 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.

Click here for more information on our Ultimate Customer Service Workshop

BOOK THIS PROGRAM I HOME I TOP OF PAGE

 
Excellent Customer Service with the Phone

Goals include...

Recognize the components of customer service
Identify the roles of a customer service representative
Practice techniques for taking control of the call
Learn to handle angry customers
Implement strategies for staying motivated

BOOK THIS PROGRAM I HOME I TOP OF PAGE

Dealing with Angry Customers

Please contact us for more information regarding this workshop

 

BOOK THIS PROGRAM I HOME I TOP OF PAGE

Customer Service Training I Management & Supervisory Training I HR Training I Sales Training I Other Training

4 HourTraining is a subsidiary of Honig IdeaGuides a California Facilitation,Training and Consulting Firm
415-479-2028
www.ideaguides.com
© 2004 ideaguides